Our approach
This notice explains how Lemon Cream Inc. handles personal information provided through lemoncream.ca. It applies to this website and direct website inquiries. It does not describe the privacy practices of websites or services that we do not control.
Information we collect
Depending on how you use the website, we may collect:
- information you provide in a contact form, such as your name, email address, organization, inquiry type and message
- correspondence and follow-up information you choose to provide
- basic technical and usage information, such as device or browser type, approximate location, pages viewed, referral source and cookie identifiers
Please do not submit sensitive, legally privileged, confidential or proprietary information through the website contact form.
Why we use it
We may use personal information to:
- review, respond to and follow up on an inquiry
- assess potential venture, product, collaboration or advisory opportunities
- operate, secure, troubleshoot and improve the website
- understand general website traffic and content performance
- meet legal, regulatory, accounting or security obligations
Submitting an inquiry does not subscribe you to marketing communications. If Lemon Cream Inc. introduces a mailing list, consent will be requested separately where required.
Consent and your choices
We obtain consent in a form appropriate to the information and the circumstances. You may withdraw consent to a use that depends on consent by contacting us, subject to reasonable notice and any legal or contractual limits. Withdrawal will not affect uses already lawfully made and may limit our ability to respond to or continue an interaction with you.
Service providers and cross-border processing
We use service providers to host and operate the website and related business systems. This includes Wix and may include providers supporting forms, email, analytics, security, storage and other technical functions. They may process information on our behalf and are expected to use it only for the services they provide, subject to their agreements and applicable law.
Some providers may store or process information outside Ontario or Canada. When information is processed in another jurisdiction, it may be accessible to courts, governments or law-enforcement authorities under that jurisdiction's laws.
Cookies and analytics
The website may use essential cookies required for security and operation, as well as analytics or similar technologies that help us understand site use. Browser controls can be used to block or delete cookies, although doing so may affect how some features work. Where required, additional choices or consent controls will be presented on the website.
Safeguards and retention
Lemon Cream Inc. uses administrative, technical and organizational safeguards appropriate to the sensitivity of the information in its care. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
Personal information is kept only as long as reasonably needed for the purposes described here, to manage an ongoing relationship, or to meet legal and business recordkeeping requirements. It is then deleted, anonymized or securely disposed of as appropriate.
Access and correction
You may ask to access personal information Lemon Cream Inc. holds about you or request that inaccurate information be corrected. We may need to verify your identity before responding, and lawful exceptions may apply. We will explain any material limitation on a request where appropriate.
Changes to this notice
We may revise this notice as the website, our services or legal requirements evolve. The effective date above indicates when the current version took effect.
Privacy inquiries
Questions, access or correction requests, and privacy concerns may be sent to privacy@lemoncream.ca.